Documents Missing after adding

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K_and_dro
Posts: 2
Joined: Thu Jul 28, 2022 6:37 pm

Documents Missing after adding

#1 Post by K_and_dro »

I have been adding my documents in the Person Window (window where I edit each person), but going to Documents tab, then clicking the little plus sign on the right, then uploading my documents from my computer.
When I come back to the person after restarting the program, there is only an icon for the document. When I click on the icon to enlarge it, it just becomes very pixelated and says "file not found: nameoffile"

This is happening with all my files (there are a lot of them) and it is really frustrating. What am I doing wrong? Any help would be appreciated, thank you.

Elena Polyanskikh
Posts: 25
Joined: Mon Oct 12, 2020 2:31 am

Re: Documents Missing after adding

#2 Post by Elena Polyanskikh »

Hello.
When you create a document (by adding a photo or any other file), Agelong Tree creates a copy of the added file and places it into the documents folder. This documents folder has a name *.files where * - is the name of your data file. For example, for a file FAMILY.at5 there is a folder named FAMILY.files: check the Help section about it on the page https://genery.com/wiki/en:about#how_ag ... tores_data

The "file not found: nameoffile" appears when Agelong Tree cannot find the corresponding file in this documents folder. Instead it opens the mini-image that is stored inside the data file which looks pixelated when enlarged.

What do you do with you documents folder between adding a photo and restarting the program?
Agelong Tree support team
https://genery.com/

K_and_dro
Posts: 2
Joined: Thu Jul 28, 2022 6:37 pm

Re: Documents Missing after adding

#3 Post by K_and_dro »

Thank you for your response! I do not do anything with the documents folder between uploading the files and restarting the program. Should I be doing something? How do I keep the files that I add to events or people permanently linked to the full-size file that I have uploaded?

Elena Polyanskikh
Posts: 25
Joined: Mon Oct 12, 2020 2:31 am

Re: Documents Missing after adding

#4 Post by Elena Polyanskikh »

You don't need to do anything, it usually works perfectly if you do not do anything. Have you seen the article via the link to the online help section given above? Do you have a documents folder placed and named as in the screenshot in the article? Do you have the files in the documents folder or are they really absent?
Are you running Windows or macOS?
Agelong Tree support team
https://genery.com/

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