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--- en:questions_and_answers [2017/05/04 00:15]
elena
+++ en:questions_and_answers [2019/04/12 15:33]
genery
@@ Line 2: / Line 2: @@
 **--- I've always wanted to make my family tree. Could you suggest what I should do first?**\\
---- First you should speak to your relatives, write down their memories, facts of their lives and the lives of their ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet.
+--- First you should speak to your relatives, write down their memories, facts of their lives and the lives of your ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet - in social networks, for example.
-{{anchor:anchor0}}**--- I have lost my activation code for the program. Do I have to buy a new one?**\\
+{{anchor:anchor0}}**--- I don't find my activation code for the program. Do I have to buy a new one?**\\
---- No, you don't. Create an account in [[https://genery.com/user|Personal area]] at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation codes. You can also [[https://genery.com/support|contact us]].
+--- No, you don't. Create an account in [[https://genery.com/user|Personal area]] at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation code. You can also [[https://genery.com/support|contact us]].
 **--- I have paid the license. When will I get the activation code?**\\
---- The system sends an email with the activation code immediately after the payment has been accepted. If you haven't received it, please, [[https://genery.com/support|contact us]].
+--- Usually the system sends an email with the activation code immediately after the payment has been accepted. If you haven't received it, please, [[https://genery.com/support|contact us]].
 **--- My tree already contains more than 500 persons, and I am afraid to lose my data as a result of a computer breakdown. What can I do?**\\
---- It is recommended to save your data to an archive (see the menu “File”) and save the archive to some secure place (such as USB memory drive or in a cloud storage). You will be able to restore data from the archive in case of a computer failure. Our family tree program automatically suggests creating an archived backup after some changes have been made.
+--- We recommend to export family tree data file to ZIP archive (see the menu ''All actions'' - ''File'' - ''Export'') and keep the archive in a secure place (such as USB memory drive or a cloud storage). You can import data from the archive in case of a computer or file failure. Our family tree program also suggests creating an archived backup automatically after some changes have been made, please agree to do it.
 **--- I'd like to show the tree to my relatives, they live in another city. How can I do it?**\\
---- The simplest way is creating a tree, saving it in a graphic format ("Print/Export", then "Save as.." - "For printing" or "For screen view") and e-mailing it. There is a better solution: free edition of the program works for unlimited time, but if the database has more than 40 persons, the program works in "read-only" mode, i.e. you cannot modify data, so your relatives can install Agelong Tree on the computer and use it to access all the information, not only tree. You have to save data to an archive (the "Save to archive.." item of the menu "File") and send the archive to your relatives. They will restore the data (the "Restore from archive.." item of the menu "File") and will be able to view them, build and print trees, etc..
+--- The simplest way is to cteate a tree, save it as PNG graphics (''Save'' button on the panel on the left from the tree) or as [[https://genery.com/blog/agelong-tree-5-3/ | interactive HTML file]] and to email it. There is also a more interesting solution: your relatives can install Agelong Tree on the computer (a license is not necessary if they do not want to edit the family tree). You can save data to an archive (''All actions'' menu -- ''File'' -- ''Export'' -- ''Zip archive'') and send the archive to your relatives. They will import the data from the archive (''All actions'' menu -- ''File'' - ''Import'' - ''Zip archive'') and will be able to see all the information, the family tree, print it, etc..
 **--- What minimal size should a person's photo be?**\\
 --- 600 x 800 pixels are sufficient in most cases.
 **--- I have bought a new computer. How do I transfer the program and data?**\\
@@ Line 23: / Line 23: @@
 . [[en:uninstall_instructions|Uninstall Agelong Tree]] from your old computer.\\
 . [[https://genery.com/download|Download Agelong Tree]] from our website and install on your new computer.\\
-. In Agelong Tree restore your family tree from the archived file (''All actions'' menu -- ''File''-- ''Import'' -- ''Zip archive''.\\
+. Import your family tree from the archived file (''All actions'' menu -- ''File''-- ''Import'' -- ''Zip archive'').\\
-. If you have a license for our family tree program,  [[https://genery.com/support|contact us]] to get a permission to reactivate the program, then activate Agelong Tree with your activation code.
+. If you have a license,  [[https://genery.com/support|contact us]] to get a permission to reactivate the program, then activate Agelong Tree with your activation code.
 **--- How can I reinstall Windows on my computer without losing the program and family tree data?**\\
---- 1. Start Agelong Tree. Save the data to an archived file (Open ''All actions'' menu -- ''File'' -- ''Export'' -- ''Zip archive'').\\
+--- 1. Start Agelong Tree. Export the data to ZIP archive (go to ''All actions'' menu -- ''File'' -- ''Export'' -- ''Zip archive''), save the archive on any external device like USB flash memory.\\
 . Reinstall Windows.\\
 . [[https://genery.com/download|Download Agelong Tree]] from our website and install on your computer.\\
-. In Agelong Tree restore your family tree from the archived file (''All actions'' menu -- ''File''-- ''Import'' -- ''Zip archive''.\\
+. Import the ZIP archive file (''All actions'' menu -- ''File''-- ''Import'' -- ''Zip archive''.\\
-. If you have a license for our family tree program,  activate it with your activation code. If you lost your activation code, [[#anchor0|restore it]].
+. If you have a license for our family tree program,  activate it with your activation code. If you can't find your activation code, [[https://genery.com/support|contact us]] or login to Personal area to find your code there.
-**--- I want to print my family tree on a large piece of paper. How can I do it?**\\
+**--- I want to print my family tree on a large sheet of paper. How can I do it?**\\
---- Build the family tree and press ''Print'' on the left from the tree. In the print preview window press ''Print options'' and choose page format and other options. Then press ''Save for printing'' and save the file as PDF. Take this file to a printing service.
+--- Build the family tree and press ''Save'' on the panel on the left from the tree. Choose ''SVG vector graphics'', enter a file name, tick ''Save photos in a separate folder'' if you have a lot of photos. Take the file SVG and the photos folder to a printing service. Also you can save the tree as PNG graphics file, before saving set 300% scale, it is important for the good quality of the printed picture.
 **--- How to save a part of my family tree into a separate file?**\\

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