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Agelong Tree Help

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en:questions_and_answers [2017/05/04 00:27]
elena
en:questions_and_answers [2019/04/12 14:07]
genery
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 **--- I've always wanted to make my family tree. Could you suggest what I should do first?**\\ **--- I've always wanted to make my family tree. Could you suggest what I should do first?**\\
---- First you should speak to your relatives, write down their memories, facts of their lives and the lives of their ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet. ​+--- First you should speak to your relatives, write down their memories, facts of their lives and the lives of your ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet ​- in social networks, for example
  
-{{anchor:​anchor0}}**--- I have lost my activation code for the program. Do I have to buy a new one?**\\ +{{anchor:​anchor0}}**--- I don't find my activation code for the program. Do I have to buy a new one?**\\ 
---- No, you don't. Create an account in [[https://​genery.com/​user|Personal area]] at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation ​codes. You can also [[https://​genery.com/​support|contact us]].+--- No, you don't. Create an account in [[https://​genery.com/​user|Personal area]] at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation ​code. You can also [[https://​genery.com/​support|contact us]].
  
 **--- I have paid the license. When will I get the activation code?**\\ **--- I have paid the license. When will I get the activation code?**\\
---- The system sends an email with the activation code immediately after the payment has been accepted. If you haven'​t received it, please, [[https://​genery.com/​support|contact us]].+--- Usually the system sends an email with the activation code immediately after the payment has been accepted. If you haven'​t received it, please, [[https://​genery.com/​support|contact us]]. 
  
 **--- My tree already contains more than 500 persons, and I am afraid to lose my data as a result of a computer breakdown. What can I do?**\\ **--- My tree already contains more than 500 persons, and I am afraid to lose my data as a result of a computer breakdown. What can I do?**\\
---- It is recommended ​to save your data to an archive (see the menu File) and save the archive ​to some secure place (such as USB memory drive or in a cloud storage). You will be able to restore ​data from the archive in case of a computer failure. Our family tree program ​automatically ​suggests creating an archived backup after some changes have been made.+--- We recommend ​to export family tree data file to ZIP archive (see the menu ''​All actions''​ - ''​File''​ - ''​Export''​) and keep the archive ​in a secure place (such as USB memory drive or a cloud storage). You can import ​data from the archive in case of a computer ​or file failure. Our family tree program ​also suggests creating an archived backup ​automatically ​after some changes have been made, please agree to do it.
  
 **--- I'd like to show the tree to my relatives, they live in another city. How can I do it?**\\ **--- I'd like to show the tree to my relatives, they live in another city. How can I do it?**\\
---- The simplest way is to cteate a tree, save it in a graphic format ​(''​Save''​ button on the left from the tree) and to email it. There is a better ​solution: your relatives can install Agelong Tree on the computer (a license is not necessary if they do not want to edit the family tree). You can save data to an archive (''​All actions''​ menu -- ''​File''​ -- ''​Export''​ -- ''​Zip archive''​) and send the archive to your relatives. They will import the data from the archive (''​All actions''​ menu -- ''​File''​ - ''​Import''​ - ''​Zip archive''​ and will be able to see all the information,​ the family tree, print it, etc..+--- The simplest way is to cteate a tree, save it as PNG graphics ​(''​Save''​ button ​on the panel on the left from the tree) or as [[https://​genery.com/​blog/​agelong-tree-5-3/​ | interactive HTML file]] ​and to email it. There is also more interesting ​solution: your relatives can install Agelong Tree on the computer (a license is not necessary if they do not want to edit the family tree). You can save data to an archive (''​All actions''​ menu -- ''​File''​ -- ''​Export''​ -- ''​Zip archive''​) and send the archive to your relatives. They will import the data from the archive (''​All actions''​ menu -- ''​File''​ - ''​Import''​ - ''​Zip archive''​and will be able to see all the information,​ the family tree, print it, etc..
  
 **--- What minimal size should a person'​s photo be?**\\ **--- What minimal size should a person'​s photo be?**\\
---- 600 x 800 pixels are sufficient in most cases.+--- 600 x 800 pixels are sufficient in most cases. ​
  
 **--- I have bought a new computer. How do I transfer the program and data?**\\ **--- I have bought a new computer. How do I transfer the program and data?**\\
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 2. [[en:​uninstall_instructions|Uninstall Agelong Tree]] from your old computer.\\ 2. [[en:​uninstall_instructions|Uninstall Agelong Tree]] from your old computer.\\
 3. [[https://​genery.com/​download|Download Agelong Tree]] from our website and install on your new computer.\\ 3. [[https://​genery.com/​download|Download Agelong Tree]] from our website and install on your new computer.\\
-4. In Agelong Tree restore ​your family tree from the archived file (''​All actions''​ menu -- ''​File''​-- ''​Import''​ -- ''​Zip archive''​.\\ +4. Import ​your family tree from the archived file (''​All actions''​ menu -- ''​File''​-- ''​Import''​ -- ''​Zip archive''​).\\ 
-5. If you have a license ​for our family tree program,  [[https://​genery.com/​support|contact us]] to get a permission to reactivate the program, then activate Agelong Tree with your activation code.+5. If you have a license, ​ [[https://​genery.com/​support|contact us]] to get a permission to reactivate the program, then activate Agelong Tree with your activation code.
  
 **--- How can I reinstall Windows on my computer without losing the program and family tree data?**\\ **--- How can I reinstall Windows on my computer without losing the program and family tree data?**\\
---- 1. Start Agelong Tree. Save the data to an archived file (Open ''​All actions''​ menu -- ''​File''​ -- ''​Export''​ -- ''​Zip archive''​).\\+--- 1. Start Agelong Tree. Export ​the data to ZIP archive ​(go to ''​All actions''​ menu -- ''​File''​ -- ''​Export''​ -- ''​Zip archive''​), save the archive on any external device like USB flash memory.\\
 2. Reinstall Windows.\\ 2. Reinstall Windows.\\
 3. [[https://​genery.com/​download|Download Agelong Tree]] from our website and install on your computer.\\ 3. [[https://​genery.com/​download|Download Agelong Tree]] from our website and install on your computer.\\
-4. In Agelong Tree restore your family tree from the archived ​file (''​All actions''​ menu -- ''​File''​-- ''​Import''​ -- ''​Zip archive''​.\\ +4. Import ​the ZIP archive ​file (''​All actions''​ menu -- ''​File''​-- ''​Import''​ -- ''​Zip archive''​.\\ 
-5. If you have a license for our family tree program, ​ activate it with your activation code. If you lost your activation code, [[#anchor0|restore it]].+5. If you have a license for our family tree program, ​ activate it with your activation code. If you can't find your activation code, [[https://​genery.com/​support|contact us]] or login to Personal area to find your code there.
  
-**--- I want to print my family tree on a large piece of paper. How can I do it?**\\ +**--- I want to print my family tree on a large sheet of paper. How can I do it?**\\ 
---- Build the family tree and press ''​Print''​ on the left from the tree. In the print preview window press ''​Print options'' ​and choose page format and other options. Then press ''​Save ​for printing'' ​and save the file as PDF. Take this file to a printing service. ​+--- Build the family tree and press ''​Save'' ​on the panel on the left from the tree. Choose ​''​SVG vector graphics''​, enter a file name, tick ''​Save ​photos in a separate folder'' ​if you have a lot of photos. Take the file SVG and the photos folder ​to a printing service. ​
  
 **--- How to save a part of my family tree into a separate file?**\\ **--- How to save a part of my family tree into a separate file?**\\

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