— I've always wanted to make my family tree. Could you suggest what I should do first?
— First you should speak to your relatives, write down their memories, facts of their lives and the lives of their ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet.

— I have lost my activation code for the program. Do I have to buy a new one?
— No, you don't. Create an account in Personal area at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation codes. You can also contact us.

— I have paid the license. When will I get the activation code?
— The system sends an email with the activation code immediately after the payment has been accepted. If you haven't received it, please, contact us.

— My tree already contains more than 500 persons, and I am afraid to lose my data as a result of a computer breakdown. What can I do?
— It is recommended to save your data to an archive (see the menu “File”) and save the archive to some secure place (such as USB memory drive or in a cloud storage). You will be able to restore data from the archive in case of a computer failure. Our family tree program automatically suggests creating an archived backup after some changes have been made.

— I'd like to show the tree to my relatives, they live in another city. How can I do it?
— The simplest way is creating a tree, saving it in a graphic format (“Print/Export”, then “Save as..” - “For printing” or “For screen view”) and e-mailing it. There is a better solution: free edition of the program works for unlimited time, but if the database has more than 40 persons, the program works in “read-only” mode, i.e. you cannot modify data, so your relatives can install Agelong Tree on the computer and use it to access all the information, not only tree. You have to save data to an archive (the “Save to archive..” item of the menu “File”) and send the archive to your relatives. They will restore the data (the “Restore from archive..” item of the menu “File”) and will be able to view them, build and print trees, etc..

— What minimal size should a person's photo be?
— 600 x 800 pixels are sufficient in most cases.

— I have bought a new computer. How do I transfer the program and data?
— 1. Start Agelong Tree. Save the data to an archived file (Open All actions menu – File – Export – Zip archive).
2. Uninstall Agelong Tree from your old computer.
3. Download Agelong Tree from our website and install on your new computer.
4. In Agelong Tree restore your family tree from the archived file (All actions menu – File– Import – Zip archive.
5. If you have a license for our family tree program, contact us to get a permission to reactivate the program, then activate Agelong Tree with your activation code.

— How can I reinstall Windows on my computer without losing the program and family tree data?
— 1. Start Agelong Tree. Save the data to an archived file (Open All actions menu – File – Export – Zip archive).
2. Reinstall Windows.
3. Download Agelong Tree from our website and install on your computer.
4. In Agelong Tree restore your family tree from the archived file (All actions menu – File– Import – Zip archive.
5. If you have a license for our family tree program, activate it with your activation code. If you lost your activation code, restore it.

— I want to print my family tree on a large piece of paper. How can I do it?
— Build the family tree and press Print on the left from the tree. In the print preview window press Print options and choose page format and other options. Then press Save for printing and save the file as PDF. take this file to a printing service.

— How to save a part of my family tree into a separate file?
— First you need to filter off the persons you do not need to save: find a suitable filter on the Persons tab or create a new one. It's a good idea to use Present in tree filter: you can build a tree, then collapse (with - symbol) the branches you do not need and then tick the filter Present in tree on the Persons tab. Once only necessary persons left in the Persons table, go to All actions menu – File – Save filtered as….

— Так получилось, что в программе сделано отдельно два дерева, в них есть общая персона. Можно ли соединить два этих дерева? Если да, то как?
— Сначала нужно добавить данные из одного файла к другому. В Древе Жизни откройте первый файл, в меню Все действия – Файл выберите Добавить данные из… и укажите второй файл. Данные из второго файла будут добавлены в открытый первый файл. Теперь нужно соединить два дерева в одно. Общее дерево строится программой на основе событий, которые объединяют людей в семьи. Вам нужно создать событие, которое объединяет эти два дерева, обычно это свадьба или рождение, и указать в этом событии его участников из обоих деревьев. Однако Вы можете также увидеть, что общая для двух деревьев персона теперь представлена в списке персон два раза. В этом случае нужное событие уже создано, нужно лишь удалить дубликат персоны (например, Иван), переименовав его (например, в Иван1), и заменив Иван1 на Иван его во всех событиях, в которых Иван1 участвует.