Agelong Tree Help

User Tools


Questions and answers

— I've always wanted to make my family tree. Could you suggest what I should do first?
— First you should speak to your relatives, write down their memories, facts of their lives and the lives of their ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet.

— I have lost my activation code for the program. Do I have to buy a new one?
— No, you don't. Create an account in Personal area at our site and enter your email address that you used for buying your license. Login into the Personal area and you will see your activation codes. You can also contact us.

— I have paid the license. When will I get the activation code?
— The system sends an email with the activation code immediately after the payment has been accepted. If you haven't received it, please, contact us.

— My tree already contains more than 500 persons, and I am afraid to lose my data as a result of a computer breakdown. What can I do?
— It is recommended to save your data to an archive (see the menu “File”) and save the archive to some secure place (such as USB memory drive or in a cloud storage). You will be able to restore data from the archive in case of a computer failure. Our family tree program automatically suggests creating an archived backup after some changes have been made.

— I'd like to show the tree to my relatives, they live in another city. How can I do it?
— The simplest way is to cteate a tree, save it in a graphic format (Save button on the left from the tree) and to email it. There is a better solution: your relatives can install Agelong Tree on the computer (a license is not necessary if they do not want to edit the family tree). You can save data to an archive (All actions menu – FileExportZip archive) and send the archive to your relatives. They will import the data from the archive (All actions menu – File - Import - Zip archive and will be able to see all the information, the family tree, print it, etc..

— What minimal size should a person's photo be?
— 600 x 800 pixels are sufficient in most cases.

— I have bought a new computer. How do I transfer the program and data?
— 1. Start Agelong Tree. Save the data to an archived file (Open All actions menu – FileExportZip archive).
2. Uninstall Agelong Tree from your old computer.
3. Download Agelong Tree from our website and install on your new computer.
4. In Agelong Tree restore your family tree from the archived file (All actions menu – FileImportZip archive.
5. If you have a license for our family tree program, contact us to get a permission to reactivate the program, then activate Agelong Tree with your activation code.

— How can I reinstall Windows on my computer without losing the program and family tree data?
— 1. Start Agelong Tree. Save the data to an archived file (Open All actions menu – FileExportZip archive).
2. Reinstall Windows.
3. Download Agelong Tree from our website and install on your computer.
4. In Agelong Tree restore your family tree from the archived file (All actions menu – FileImportZip archive.
5. If you have a license for our family tree program, activate it with your activation code. If you lost your activation code, restore it.

— I want to print my family tree on a large piece of paper. How can I do it?
— Build the family tree and press Print on the left from the tree. In the print preview window press Print options and choose page format and other options. Then press Save for printing and save the file as PDF. Take this file to a printing service.

— How to save a part of my family tree into a separate file?
— First you need to filter off the persons you do not need to save: find a suitable filter on the Persons tab or create a new one. It's a good idea to use Present in tree filter: you can build a tree, then collapse (with - symbol) the branches you do not need and then tick the filter Present in tree on the Persons tab. Once only necessary persons left in the Persons table, go to All actions menu – FileSave filtered as….

— We have two separate family trees, with one common person in them. Is it possible to join the two family trees in one?
— Yes, it is possible. First you need to add information from the first family tree to the second: open the first tree in Agelong Tree, then click All actions menu – File - Append data from and choose the file with the second tree. Both family trees are in one file now. Next you need to join the trees into one. Program builds trees according to events that unite people into families: child bearing and marriages. You need to create anevent that unite these two trees and specify the participants of the event from both trees. But sometimes it happens that the common fro the two trees person is found twice in this file. It means that the necessary family-uniting event is already created, you just need to delete the duplicate. Rename one of the duplicates (for example, John1), replace John1 with John (the other duplicate) in all events where John1 takes part.


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